PRIVACY POLICY
MindSmith ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").
We value your trust and strive to maintain the highest standards of confidentiality, especially given the sensitive nature of our work with elite performers. Please read this Privacy Policy carefully to understand our practices regarding your personal information.
We collect information in the following ways:
Information You Provide to Us
-
Account Information: When you register for our Services, we collect your name, email address, telephone number, professional information, and login credentials.
-
Profile Information: Information you provide in your client profile, including biographical information, performance goals, and professional history.
-
Assessment Data: Responses to psychological assessments, performance evaluations, and feedback questionnaires.
-
Communication Data: Information you provide when communicating with us, including session notes, progress reports, and correspondence.
-
Payment Information: Financial information necessary to process payments, including credit card numbers, billing addresses, and other payment details.
Information We Collect Automatically
-
Usage Data: Information about how you use our Services, including access times, pages viewed, and the routes by which you access our Services.
-
Device Information: Information about the devices you use to access our Services, including hardware models, operating systems, unique device identifiers, and mobile network information.
-
Log Data: Server logs, IP addresses, and information about your browser and internet connection.
-
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities over time and across different websites.
Information from Third Parties
-
Referral Information: Information provided by referring professionals or organizations.
-
Team Information: When working with teams, we may receive information about you from team members, coaches, or organizational leadership.
-
Public Information: Publicly available information about your professional accomplishments and performance.
We use the information we collect for the following purposes:
Providing and Improving Our Services
-
To deliver the performance optimization services you request
-
To create and maintain your account
-
To develop personalized performance strategies
-
To monitor and assess your progress
-
To improve our methodologies and Services
-
To develop new products and services
Communications
-
To respond to your inquiries and requests
-
To provide information about your account and Services
-
To send service-related announcements and updates
-
To provide support and coaching feedback
-
To send marketing communications (with your consent)
Research and Analytics
-
To conduct anonymized research on performance optimization
-
To analyze usage patterns to improve user experience
-
To measure the effectiveness of our Services
-
To develop benchmarks and best practices
Legal and Security Purposes
-
To verify your identity
-
To prevent fraud and protect the security of our Services
-
To comply with legal obligations
-
To establish, exercise, or defend legal claims
We understand the highly confidential nature of our services and are committed to maintaining strict confidentiality. We may share your information in the following limited circumstances:
With Your Consent
We may share your information with specific third parties where you have given explicit consent for us to do so.
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
-
Payment processors
-
Cloud hosting providers
-
Analytics providers
-
Customer relationship management systems
-
Communication tools
All service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain confidentiality and security.
Team and Organizational Settings
When providing team or organizational services, we may share anonymized, aggregated performance data or general observations with authorized team leaders or organizational representatives as specified in your service agreement.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) under intimation to you.
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your information.
Anonymized and Aggregated Data
We may use and share anonymized and aggregated information for any purpose, including research, analysis, and service improvement. Such information cannot be used to identify you.
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
-
The length of time we have an ongoing relationship with you
-
Legal obligations to retain data for certain periods
-
Relevant statutes of limitations
-
Resolution of any disputes
-
Protection of our legal interests
Upon termination of services, we will retain your information in accordance with our retention policy and professional standards for clinical and coaching records.
We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your personal information. These measures include:
-
Encryption of sensitive personal information
-
Secure storage systems with restricted access
-
Regular security assessments and penetration testing
-
Staff training on privacy and security practices
-
Physical security measures at our facilities
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Depending on your location, you may have certain rights regarding your personal information, including:
Access and Information
You have the right to request information about the personal data we hold about you and how we process it.
Correction
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion
In certain circumstances, you have the right to request that we delete your personal information.
Restriction of Processing
You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability
You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Objection
You have the right to object to our processing of your personal information in certain circumstances.
Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
Complaint
You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable law.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
We may transfer, store, and process your information in countries other than your own. Our servers and service providers may be located in India, the United States or other countries. If you are accessing our Services from outside India, please be aware that your information may be transferred to, stored, and processed in a jurisdiction with different data protection laws.
When we transfer personal information from the European Economic Area (EEA), United Kingdom (UK), the United States or Switzerland to countries that have not been deemed to provide an adequate level of protection, we use specific legal mechanisms designed to safeguard your information, such as Standard Contractual Clauses approved by the European Commission.
We use cookies and similar tracking technologies to track activity on our Services and to hold certain information. Cookies are small data files placed on your device that allow us to recognize you when you return to our Services.
Types of Cookies We Use
-
Essential Cookies: Required for the operation of our Services, such as session management and security.
-
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our Services.
-
Functionality Cookies: Enable us to personalize content and remember your preferences.
-
Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed.
Cookie Management
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience and certain features of our Services may not function properly.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe a child under 18 has provided us with personal information, please contact us immediately.
For specific youth performance services provided to minors, we require explicit parental or guardian consent and maintain additional safeguards to protect their privacy.
We may send you marketing communications about our Services, but you can opt out of receiving these at any time by:
-
Clicking the "unsubscribe" link in any marketing email
-
Updating your communication preferences in your account settings
-
Contacting us directly using the information in the "Contact Us" section
-
Even if you opt out of marketing communications, we will still send you service-related communications.
Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy applies only to our Services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policies of any third-party services you access.
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the top of this Privacy Policy.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
-
The right to know what personal information we collect about you
-
The right to access your personal information
-
The right to request deletion of your personal information
-
The right to opt-out of the sale of your personal information (note that we do not sell personal information)
-
The right to non-discrimination for exercising your rights
-
The right to limit the use and disclosure of sensitive personal information
To exercise these rights, please contact us using the information in the "Contact Us" section.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information in accordance with the General Data Protection Regulation (GDPR) or equivalent national legislation.
-
The legal bases we rely on for processing your information include:
-
Performance of a contract when we provide you with our Services
-
Your consent where you have given it
-
Legitimate interests, which include providing and improving our Services
-
Compliance with legal obligations
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
MindSmith Health Services Private Limited
S132 Greater Kailash II, New Delhi 110048
Email: contactms@mindsmith.co.in
Phone: +91 9810590272